Job Description
Radar Sécurité is currently seeking a full-time (day) weekday dispatcher and a full-time (day/evening) weekday and (day/evening) weekend dispatcher to join our dispatch team in Quebec.

Position Overview:
Under the supervision of the Dispatch Director, the dispatcher is responsible for managing the assignments of security agents at our clients' locations. They must ensure that schedules and needs are updated, post available shifts, and contact agents to offer available assignments. They are responsible for the proper functioning of all assignments they oversee.

Schedule:

  • Monday to Friday:
  • Day shift;
  • 40 hours/week

and

  • Monday to Friday;
  • Weekends:
  • Day shift;
  • Evening shift;
  • 32 hours/week

Responsibilities:
Daily Tasks:

  • Fill shifts based on the availability of our security agents
  • Plan schedules and confirm shifts for security agents, acting as a point of contact for them
  • Receive calls from security agents
  • Communicate work instructions to security agents
  • Validate daily reports from agents and follow up with immediate superiors
  • Handle email follow-ups on client requests

What We Offer:

  • Permanent full-time and part-time positions
  • Work schedule according to the positions
  • Salary between $22.00 and $26.50 (including bonuses)
  • Evening shift bonus (2:00 PM to 10:00 PM) ($2 additional)
  • 5-year dispatch experience bonus ($2 additional)
  • Weekend shift bonus ($0.50 additional)
  • Group insurance available (full-time only)
  • Collective RRSP with employer contribution (full-time only)

Work Location:

  • Our office in Quebec

Required Qualifications:

  • Experience in dispatching is considered an asset
  • Experience in customer service
  • Experience in schedule management is considered an asset
  • Experience with Microsoft Office 360

Personal Attributes and Qualities:

  • Effective communication skills
  • Problem-solving ability
  • Ability to manage high levels of stress
  • Ability to multitask

Immediate Need for This Position

Note: The masculine form is used solely to simplify the text.